Equipment that May Require Extensive Troubleshooting
Incompatible
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This is a list of devices and services that, in our experience, have either required technical support or do not work well with Sky Angel's IPTV service. This does not mean, hoever, that these devices/services do not ever or cannot work.

Please contact our Customer Service Department if you have any questions or check the forums for updates.


MODEMS/GATEWAYS: This equipment may require technical support. If possible, we have included some ideas that may help to resolve the problem.

Equipment Problem Solution
Siemens Speedstream 6520 Buffering No known solution.
Netopia DSL modems/gateways Buffering No known solution.
Paradyne/Zhone DSL modems Buffering Bridge your modem to your router. Contact your ISP for more information.
Visionnet DSL modems Buffering Bridge your modem to your router. Contact your ISP for more information.
Arris TP-Style/VoIP cable modems Buffering No known solution.
Motorola Surfboard VoIP cable modems Buffering No known solution.
RCA VoIP cable modems Buffering No known solution.

Note: Cable modems with built-in VoIP often cause Packet Loss or Buffering problems when used in conjunction with the STB. This is usually corrected by using an external VoIP box attached to a non-VoIP cable modem. This way the VoIP device can be routed around the Sky Angel box. Another way to correct this problem is to have two separate cable modems, one running VoIP, and the other modem running internet for Sky Angel and/or computers.


ROUTERS: This equipment may require technical support. If possible, we have included some ideas that may help to resolve the problem.

Equipment Problem Solution
Actiontec MI424 Router Buffering Call for technical support.
Apple Routers Buffering Call for technical support.
Dual Band Wireless Signals Freezing Change to a Wireless Band that includes G-Band.
N-Band Wireless Signal Freezing Upgrade the STB to 2.5.0.
Ruckus Routers Buffering Call for technical support.

INTERNET PROVIDERS (ISPs): (Not Recommended)

These ISPs are not recommended to be used with the Sky Angel IPTV service for the following reasons:

Internet Service Provider Problem
Big Sandy Broadband Burst Speed
Cavalier Buffering Issues
Frontier DSL Low Bandwidth Cap: 5 Mbps
Integrity Online Blocks the Sky Angel service
Low Country Buffering Issues
Megavision Cable Buffering Issues
Northland Cable Buffering Issues
Radio Tower (Wi-Fi) Internet Services Low Bandwidth Caps/Burst Speeds
Satellite Internet Services Low Bandwidth Caps

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