This is a list of devices and services that, in our experience, have either required technical support or do not work well with Sky Angel's IPTV service. This does not mean, hoever, that these devices/services do not ever or cannot work.
Please contact our Customer Service Department if you have any questions or check the forums for updates.
MODEMS/GATEWAYS: This equipment may require technical support. If possible, we have included some ideas that may help to resolve the problem.
|Siemens Speedstream 6520||Buffering||No known solution.|
|Netopia DSL modems/gateways||Buffering||No known solution.|
|Paradyne/Zhone DSL modems||Buffering||Bridge your modem to your router. Contact your ISP for more information.|
|Visionnet DSL modems||Buffering||Bridge your modem to your router. Contact your ISP for more information.|
|Arris TP-Style/VoIP cable modems||Buffering||No known solution.|
|Motorola Surfboard VoIP cable modems||Buffering||No known solution.|
|RCA VoIP cable modems||Buffering||No known solution.|
Note: Cable modems with built-in VoIP often cause Packet Loss or Buffering problems when used in conjunction with the STB. This is usually corrected by using an external VoIP box attached to a non-VoIP cable modem. This way the VoIP device can be routed around the Sky Angel box. Another way to correct this problem is to have two separate cable modems, one running VoIP, and the other modem running internet for Sky Angel and/or computers.
ROUTERS: This equipment may require technical support. If possible, we have included some ideas that may help to resolve the problem.
|Actiontec MI424 Router||Buffering||Call for technical support.|
|Apple Routers||Buffering||Call for technical support.|
|Dual Band Wireless Signals||Freezing||Change to a Wireless Band that includes G-Band.|
|N-Band Wireless Signal||Freezing||Upgrade the STB to 2.5.0.|
|Ruckus Routers||Buffering||Call for technical support.|
INTERNET PROVIDERS (ISPs): (Not Recommended)
These ISPs are not recommended to be used with the Sky Angel IPTV service for the following reasons:
|Internet Service Provider||Problem|
|Big Sandy Broadband||Burst Speed|
|Frontier DSL||Low Bandwidth Cap: 5 Mbps|
|Integrity Online||Blocks the Sky Angel service|
|Low Country||Buffering Issues|
|Megavision Cable||Buffering Issues|
|Northland Cable||Buffering Issues|
|Radio Tower (Wi-Fi) Internet Services||Low Bandwidth Caps/Burst Speeds|
|Satellite Internet Services||Low Bandwidth Caps|