Cable or DSL are the recommended ISP types. (here FIOS would resemble DSL, less the modem)
Select the corresponding tab below:
The STB does not work well if it has to collect information sent through other information—for instance, if the internet signal is sent through a VoIP device. (an internet telephone service), buffering can result. The solution places the VOIP device on the outside of the network the STB will use, thus Sky Angel’s signal will NOT have to go through the VOIP device.
The best way to fix this issue is to place the VOIP device on the outside of the network that Sky Angel will operate in.
If you have cable internet and utilize VoIP services you must have a VoIP device.
The VoIP device can be the cable modem itself, or a separate external box.
Depending on your setup, click the option below:
If you are changing your network setup and you are using a cable modem. You will need to a powercycle on your cable modem. Different modems are power cycled different ways, especially cable modems that have built in Voip. But the basic way to powercycle your cable modem is the following;
1. Disconnect the power cord from you modem
2. Disconnect the coaxial cable and the ethernet cable from your modem
3. Leave the modem's power off for 1 minute
4. Reconnect the coaxial cable first, then reconnect the power. Leave the ethernet unplugged.
5. Allow the modem to regain its connection to your ISP, generally takes 2-3 minutes.
6. Reconnect the ethernet cable.