Wired Connection

There are 2 different ways to set up a wired connection.

Directly Connected to the Modem

The first way is to connect the STB directly to the modem. You will plug the Ethernet cable that came with your STB directly into the Internet or LAN port on your modem. You may need to perform a Power Cycle after connecting the STB to the modem so that the STB can acquire an IP address.

NOTE: If you have a computer as well, you will need to disconnect the STB from the modem and reconnect the computer to the modem to connect to the Internet. If your modem has a LAN/Internet Port and a USB port, DO NOT plug the STB into the LAN/Internet port and the Computer into the USB port. This will cause the STB to not connect to the Internet. You will have to have only one plugged in at a time.
You can be hardwired to a DSL modem or a cable modem.

Directly Connected to the Router

Switches and hubs are not recommended or supported.
Click here for help differentiating routers, switches, and hubs.

A router is a device that allows you to connect several internet devices simultaneiously through the use of several Ethernet ports on the back.

  1. Verify that your router is connected to the Cable or DSL modem, powered on, and working properly. You can verify if the router is working by checking if devices attached to the router such as the customer’s home computer can access the internet.
  2. Plug the Ethernet CAT5 cable into the "LAN" port on the STB. Plug the other end into any available port on your router number "1", "2", "3", etc. Verify that this cable is not connected through the WAN Port on the router.
  3. Verify that your modem, router, and STB are turned on.

NOTE: Some common name brands are Linksys, Netgear, and D-Link.

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